School of Medicine Admissions Appeals and Complaints Procedure

As outlined in the University Admissions Policy, the University will consider all applications fairly and effectively in line with the admissions policies for each programme.

The School of Medicine, University of Leeds, selection processes for our undergraduate programmes consist of several stages. The selection criteria treats all students fairly and does not discriminate unlawfully on the grounds of marital status, gender, gender re-assignment or transsexual status, race (including colour, nationality, national origin or ethnic origin) disability, sexual orientation, age, religion or belief, political or other opinion, social origin, association with a national minority, property, birth or other status.

Although our processes are designed to be fair and transparent we recognise, however, that there may be occasions when applicants will feel that the University has not adhered to the high standards it sets itself. This Appeals and Complaints Procedure tells applicants what to do if they feel that they have grounds for either an appeal or a complaint.

The University’s Admissions Policies describe the general principles that we apply to admissions and outline the admissions process. Applicants who believe that they have legitimate grounds for an appeal or complaint should refer, in the first instance, to the relevant admissions policy to clarify what it is reasonable for them to expect from the University. If, having consulted the relevant admissions policy, the applicant wishes to proceed with their complaint, they may invoke the Appeals and Complaints Procedure set out in the remainder of this document.

The University will seek to ensure that all appeals and complaints from applicants are treated seriously, positively and constructively. It will also seek to ensure that appeals and complaints are dealt with promptly, with fairness and consistency.

Applicants, and any individual against whom complaints might be made, should expect complaints to be dealt with confidentially and in a manner that respects their privacy. However, it may be necessary to disclose information to others in order to deal with the complaint and in these circumstances the parties concerned will be informed of such disclosure.

Appeals and complaints may be submitted by an individual but not by a third party (school, parent or other representative), unless the third party has the explicit consent, in writing, from the applicant to act on their behalf. This proof must be submitted with the complaint or appeal.

For the purposes of this document, the definitions used shall be as follows: 

  • Appeals: An appeal is a request for a formal review of an admissions decision or the wording/terms/conditions of an offer.
  • Complaints: A complaint is a specific concern related to a procedural error, irregularity or maladministration in the admissions procedures or polices.

The Appeals and Complaints Procedure may not be used where the decision not to offer a place arises from a failure on the applicant’s part to fulfil any academic or non- academic requirements for admission. Each year, the School of Medicine receives many more applications than it has places available, and many wellqualified applicants may be left feeling disappointed with the outcome of their application. Applicants have no right of appeal against a decision not to offer them a place providing that the decision can be shown to be reached fairly and in accordance with the admissions policy.

Applicants who wish to challenge a decision to reject their application should write to, or where agreed email, the Faculty Admissions Manager, detailing the nature of their complaint. The challenge must typically be made within 14 days of the date that they were notified of the outcome of their application. Please note that new information, supplementing that provided at the time of the initial application, will not be taken into consideration.

On receipt of a challenge to rejection, the Faculty Admissions Manager for the School will review the decision to reject the applicant. Following this review the School will write to the applicant giving grounds for their decision, normally within 14 days.

Applicants who have complained to the School and remain dissatisfied may submit their complaint to the University’s Complaints Officer within 14 days of the School’s response. This Officer (or his/her nominee) will not review academic or professional judgements that have been made but will review matters relating to process.

The Officer or nominee will aim to provide a response – a reasoned judgement – within 14 days of receiving a complaint. This judgement will represent the University’s final decision on the matter. The Officer will report the outcomes of any reviews they conduct to the Recruitment Committee.

Contact: Sarah Whiteley,

Faculty Admissions Manager,

School of Medicine, Room 7.09,

Worsley Building, University of Leeds,

LS2 9JT.

Email: ugmadmissions@leeds.ac.uk