RESPONSE

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Description

 

 

Improving health systems responsiveness to neglected health needs of vulnerable groups in Ghana and Vietnam

Background

The socio-economic growth in many low and middle-income countries (LMICs) has resulted in more available – though not equitably accessible - healthcare. Such growth has also increased demands from citizens for their health systems to be more responsive to their health needs. Responsiveness, a key goal of any national health system is “…when institutions… are cognisant and respond appropriately to the universally legitimate expectations of individuals... safeguarding of rights of patients to adequate… care” (de Silva, 2000; p.3) and its improvement is the focus of our study.

 

A family waiting at a hospital reception in Hanoi, Vietnam. © World Health Organization/Sebastian Liste/2018   

A family waiting at a hospital reception in Hanoi, Vietnam. © World Health Organization/Sebastian Liste/2018   

This study seeks to contribute to improving health systems responsiveness in LMICs through case studies of addressing neglected health needs of vulnerable groups in Ghana and Vietnam. We will co-produce, implement and evaluate context-sensitive interventions to improve systems responsiveness to the needs and expectations of pregnant women, particularly those with neglected mental health problems.


Project objectives

Our core question is: “In what way can health systems become more responsive to neglected health needs of vulnerable groups within the contexts of lower-middle-income countries? The project objectives are to:

  1. Conduct in-depth analyses of how health systems responsiveness is understood and enacted by key health systems actors, and to what degree the local health systems are responsive to these expectations;
  2. Co-produce, implement and evaluate context-sensitive interventions to improve health systems responsiveness to neglected health needs of vulnerable groups;
  3. Develop an empirically based and theoretically grounded model of complex relations between the contexts, the mechanisms and the outcomes of the interventions to improve health systems responsiveness;
  4. Develop transferable best practices for scalability and generalisability of the pilot-tested interventions
  5. Strengthen research capacity through extending existing collaborations into strong South-South and South-North exchange and learning within and between Ghana, Vietnam, Australia and the UK.  
Community health workers in Ghana © World Health Organization/Fajan Combrink/2019

Community health workers in Ghana © World Health Organization/Fajan Combrink/2019 

 


Theoretical framework

We approach health systems responsiveness as a dynamic social action which is produced via relationships between different actors within contexts of particular socio-economic arrangements as they negotiate experiences of professional, citizen, consumer and patient rights and responsibilities.

respond info

Framework for health systems responsiveness (Adapted from: Mirzoev T and Kane S, BMJ Global Health 2017; 2(4): e000486, Figure 1)

Health systems responsiveness involves two socially constructed interactions:

  • internal (i.e. between policymakers, managers and service providers, for example in resource allocation, target-setting, staff supervision and performance appraisal)
  • external (i.e. between people and the system, typically during service provision)

Experiences of these interactions shape degree of health systems responsiveness across its eight domains: dignity, autonomy, confidentiality, attention, access to networks, quality of amenities, choice of service provider and trust. People’s engagements with health systems (e.g. to seek healthcare) and system’s responses to these engagements (e.g. service delivery) are shaped by their initial expectations from each side.


Methods

This theory-driven and mixed methods study will use Realist Evaluation as an overarching methodological framework. Realist researchers develop, test and refine middle-range theories which show causal pathways of how interventions work, for whom and under which conditions. Our initial theory, to be further tested and refined is:

Context-sensitive interventions for better recognition of initial expectations of key actors, if co-produced by these actors to target internal and external interactions and implemented within favourable policy contexts, will improve health systems responsiveness to neglected health needs of vulnerable groups, ultimately contributing to their better health outcomes.

The study comprises three Phases. In Phase 1, we will understand actors’ expectations of responsive health systems, identify key priorities for systems responsiveness, using evidence from the realist synthesis will develop initial programme theory. We will also generate a baseline through reviewing relevant documents and analyse facility records, conduct in-depth interviews, focus groups and community survey.

In Phase 2, we will co-produce the context-sensitive interventions to improve health systems responsiveness. The interventions will seek to improve internal (i.e. within health system) and external (i.e. people-systems) interactions through participatory workshops with health workers and communities, addressing priorities from Phase 1The co-production will be through meetings with key local, district, regional and national actors, to be led by relevant health authorities and carefully documented by researchers.

Patients waiting at a clinic in Hoa Binh City in Northern Vietnam © World Health Organization/Sebastian Liste/2018

Patients waiting at a clinic in Hoa Binh City in Northern Vietnam © World Health Organization/Sebastian Liste/2018

 

In Phase 3, we will implement and evaluate the interventions. The implementation will be through existing structures and processes. In the evaluation, we will test and refine our initial theory through comparing the intended design to the interventions’ actual performance. We will also assess interventions’ feasibility, acceptability and processes.


Outputs and materials 

Tolib Mirzoev, Ana Manzano, Anna Cronin de Chavez, Natalie King, Judy Wright, Sumit Kane, Irene Agyepong, Mary Eyram Ashinyo, Anthony Danso-Appiah, Irene KretchyLeveana Gyimah, Lucy Yevoo, Bui Thi Thu Ha, Do Thi Hanh Trang, Le Minh Thi, Le Thi Vui, Nguyen Thai Quynh Chi. Realist synthesis of key strategies to improve health systems responsiveness to health needs of vulnerable groups in low- and middle-income countries. 

PROSPERO 2020 CRD42020200353 Available here.

Awareness raising materials  

  • Project leaflet 

  • Project websites at HUPH, University of Melbourne, University of Ghana and Ghana Health Service 

Capacity strengthening on realist evaluation 

Joint AMIPS/RESPONSE webinar series for capacity strengthening on systematic reviews 

  • Introductory webinar (23 June 2020)flyer, presentation and recording 

  • Developing the protocol (19 August 2020): flyer, presentation and recording 

  • Materials from further webinars will be available in due course

AIMPS/RESPONSE webinar series recordings

Evidence Synthesis Webinar 1: Systematic reviews and meta-analysis: Introduction

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Evidence Synthesis Webinar 2: Preparing the review protocol, formulating the review questions, and developing the inclusion and exclusion criteria

<iframe width="700" height="394" src="https://www.youtube.com/embed/0Y-_fahVX7Q" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Evidence Synthesis Webinar 3: Finding and managing the literature for systematic reviews

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Evidence Synthesis Webinar 4: Software for managing your systematic review search results and screening abstracts

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Impact

Decision-makers from facility, district, regional and national levels in both Ghana and Vietnam will be continuously engaged through embedding research into policy and practice.

Key study outcomes and impacts will be: (1) improved health systems responsiveness to neglected health needs of vulnerable groups in Ghana and Vietnam and (2) an empirically-grounded and theoretically-informed model of complex relationships between the contexts, mechanisms and outcomes of the interventions, along with transferable best practices for scalability (i.e. expansion within similar contexts) and generalisability (i.e. to different contexts, such as other health areas and countries) for future health systems strengthening.

Health professionals in Ghana © World Health Organization/Fajan Combrink/2019

Health professionals in Ghana © World Health Organization/Fajan Combrink/2019

 


Project Team

University of Leeds (Nuffield Centre for International Health and Development, Leeds Institute of Health Sciences; School of Sociology and Social Policy)

Ghana Health Service

Objectives and core values of Ghana Health Service ▷ YEN.COM.GH

Mental Health Authority, Ghana 

University of Ghana

University of Ghana Nestlé PhD Scholarships for Research ...

Hanoi University of Public Health

University of Melbourne (Nossal Institute for Global Health, , Melbourne School of Population and Global Health)

If you are a researcher, practitioner or policy-maker interested in enhancing responsive health systems, we welcome and invite you to reach out to us